Call Tracking Complexity
Do your Dealerships work in silos? Spend variable amounts on ad spend? Not track where their inbound calls originate? Managing their inbound calls in a variety of ways? Experience high missed call volumes?
Inconsistent Lead Management
Are group wide lead management processes followed? Do you have proven insights of how these processes improve lead management and sales within your dealers?
Marketing ROI Clarity
We know you can effectively track your digital enquiry leads. But can you track the calls your marketing is generating? If you add the calls to the digital enquiries per source, you get a clear picture of your marketing returns.
Missed Sales Opportunities
Dealerships often have peak times when their receptionist is very busy and during this time, sales calls are lost to the business. Do you know how much this is worth to you?
Customer Experience Variability
When someone has a bad experience, do you know how many people they tell? According to a study by American Express, satisfied customers tell an average of nine people about their positive experiences, while dissatisfied customers tell about 16 people about their negative experiences. What is a bad experience in a dealership costing your business?
Complexity in Data Integration
Dealership groups often have multiple PABX solutions in their network which results in it being difficult to capture call data in centralised database. Logimeter will standardise your call data whilst retaining your existing PABX vendors.
Call Recording and Monitoring Challenges
Similarly, if you do have multiple PABX vendors but want one central place to capture and monitor your call recordings, how do you do it?
Historically it’s been very hard to track whether your sales teams are making their outbound sales call quota and the activity data has to be captured manually. Being able to automate the tracking of this behaviour will improve oversight and consequently performance.