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Before Logimeter my dealership was struggling with monitoring incoming telephone calls. We were missing out on a large volume of all calls resulting in loss of revenue. Not only in new entry-owned sales but also in after sales. Ellie from Logimeter committed to help me. Help me and my team in retaining the business within the dealership and showed me how. We ensured all missing calls or all missed calls were addressed ASAP. Ellie trained up both my receptions on Logimeter fantastic dashboard helping them to monitor, ensure all missed calls are addressed. Ellie also helped the ladies know just how valuable they were to our team by giving them access to the Logimeter access and tools.
With regards to the connect calls, which is where our leads are coming into the dealership via our LMS system, we were struggling to not only deal with the leads but also with our conversion ratio. Training sessions were given with the utmost patience and care at the dealership as well as Zoom sessions during the COVID lock-down. Logimeter has solved our poor customer service, we have increased the closing of sales revenue and profit, we have moved from a 4% closing ratio to a 7.5 % closing ratio, we have achieved our target 3 months in a row and will continue to exceed our targets, thanks to Logitech support and excellent customer service.
