- AI-Enabled Lead Tracker: As an Outbound product Lead Tracker is now AI-enabled, expanding AI adoption across products.
- xTracker Improvements
- Mobile-Friendly xTracker: Call details and AI insights displayed at top of listings for easier mobile access
- Download Transcriptions: New download option with clean, formatted output for sharing and documentation
- OpsTracker Improvements
- Centralised Company Management: New TAdmin page for unified view of active transcription-enabled companies
- Enhanced Package Builder: Improved history tracking, cloning capabilities, and pagination functionality
- Transcription Listing: Enhanced filtering options and detailed alert information display
- Refined Transcription Engine: Updated alert notifications with clearer language and improved data validation
- Flexible API Support: FeedbackApi now accepts both UUID and CallID parameters for better integration
- Transcription Eligibility Rule: A call can be transcribed if the A and B legs are bridged.
- [Urgent Patch] Accuracy improvements for
- Dropped Lead Alerts
- CSI Risk Alerts
- Skills Development (Next steps recommendation for Dealership and Agent)
- [Urgent Patch] Agent Information Fix: Agent information was being incorrectly updated with metadata in package_doc. Updated the logic to ensure Agent_Information in package_doc is no longer overridden. It now remains consistent with the data received from the transcription engine.
Print-Friendly Call Transcription Download
New Option: Added a “Download Transcription” icon next to“Download Audio.” Print-Friendly View: Opens the browser’s print dialog with dealer/header details and a clean conversation view.
Permissions: Requires the Can print call details permission(superusers bypass this requirement).
Lead Tracker is now AI-enabled, expanding AI adoption across products.
Applicable Packages: Lead Tracker calls will be transcribed and as an outbound product and standard Outbound Sales and Outbound Aftersales packages are applicable for this product.
Configurable Options: Clients can enable or disable AI at the product level (all Lead Tracker numbers enabled or all disabled).Selection at an individual tracking number is not supported.
No Partner DataEvents: As per standard offering DataEvents will not be sent to partners for this product (similar to Call Tracker)
Improved Experience: No more excessive scrolling on mobile.
Previously, call details and AI insights appeared below the call listing, requiring users to scroll to the bottom.
Now On mobile devices, call details and AI insights are displayed on top of the listing page for faster, easier access. This change applies only to mobile UI.
Improved Experience: No more excessive scrolling on mobile.
Previously, call details and AI insights appeared below the call listing, requiring users to scroll to the bottom.
Now On mobile devices, call details and AI insights are displayed on top of the listing page for faster, easier access. This change applies only to mobile UI.
Improved Experience: No more excessive scrolling on mobile.
Previously, call details and AI insights appeared below the call listing, requiring users to scroll to the bottom.
Now On mobile devices, call details and AI insights are displayed on top of the listing page for faster, easier access. This change applies only to mobile UI.
Improved Experience: No more excessive scrolling on mobile.
Previously, call details and AI insights appeared below the call listing, requiring users to scroll to the bottom.
Now On mobile devices, call details and AI insights are displayed on top of the listing page for faster, easier access. This change applies only to mobile UI.
Improved Experience: No more excessive scrolling on mobile.
Previously, call details and AI insights appeared below the call listing, requiring users to scroll to the bottom.
Now On mobile devices, call details and AI insights are displayed on top of the listing page for faster, easier access. This change applies only to mobile UI.
Improved Experience: No more excessive scrolling on mobile.
Previously, call details and AI insights appeared below the call listing, requiring users to scroll to the bottom.
Now On mobile devices, call details and AI insights are displayed on top of the listing page for faster, easier access. This change applies only to mobile UI.
