Partner Technology

Delight your clients, grow your business, and make your platform even stickier with our integrated Click-to-Call and Call Tracking APIs

Every business wants better relationships with its clients

This is how you build loyalty and create long-term customer value

Because it’s far less expensive and time-consuming to nurture existing clients than seduce new ones.

But it’s not always easy to do this with your products or services alone.

You need to add value

Offer more

Stand out

Because being different is sometimes all you need to be better.

And being better is exactly what you’ll be doing when you integrate with the Logimeter API and offer your clients the very latest in click-to-call and call tracking technology.

Here’s how it works:

Click-to-Call API

If you are a CRM implementer or own a Lead Management System, you can offer your clients the ability to click-to-call from any customer record and make the call from their own phones. There are no softphones required. The resulting calls are recorded and the call data record and recording will be returned to your platform and appended to the applicable client record thus enabling you to provide complete visibility of all client interactions.

Website lead management

Scenario: If you are managing leads from your customers’ websites you can now automate the lead follow-up process.

A website visitor submits their contact information to find out more about one of your client’s products or services.

The submitted information is automatically sent to the Logimeter API, where it is converted into voice. The Logimeter platform then calls all of the client’s sales team and fastest to answer gets the call.

Once they’ve answered, they are read the nature of the enquiry and the enquirers name before simply pressing 1 to connect to them. The resulting call is recorded.

A website visitor submits their contact information to find out more about one of your client’s products or services.

The submitted information is automatically sent to the Logimeter API, where it is converted into voice. The Logimeter platform then calls all of the client’s sales team and fastest to answer gets the call.

Once they’ve answered, they are read the nature of the enquiry and the enquirers name before simply pressing 1 to connect to them. The resulting call is recorded.

When the call concludes, the salesperson is read a list of options and selects the one which best describes the call outcome.

The call data record, the call outcome answer and a link to the call recording is then returned to your platform where a lead workflow can be triggered. You may decide to create different workflows based upon the call outcomes selected.

Benefit: You customers will reply to the prospect directly after they submit an enquiry and they will increase their lead conversion %.

Managing scheduled calls in a CRM platform

Scenario: One of your client’s salespeople has a call with a customer tasked in their CRM platform.

At the arranged time, a call is made to the Logimeter API, which then contacts the salesperson to inform them of the call.

All they then need to do is press 1 to make the connection. No looking up a number or dialling manually.

At the end of the call, a call record and audio recording are posted back to your client within your CRM platform.

At the arranged time, a call is made to the Logimeter API, which then contacts the salesperson to inform them of the call.

All they then need to do is press 1 to make the connection. No looking up a number or dialling manually.

At the end of the call, a call record and audio recording are posted back to your client within your CRM platform.

Benefit: Calls always take place when scheduled which improves the customer experience and your customers will have complete visibility of all their customer interactions.

“Free Call” website functionality

Scenario: A visitor to your client’s website clicks on a “Free Call” link.

They are taken to a page where they enter their name, contact details and any information related to their enquiry and click submit.

A call is automatically made to the Logimeter API, where this information is converted into voice and then calls your client’s designated salesperson or sales team.

Once they’ve answered, they listen to the caller’s details before simply pressing 1 to connect to them.

The resulting call record and audio recording are posted back to your client within your CRM platform.

Call Tracking API

Since we first opened our doors in 2009, we’ve provided millions of call tracking numbers to thousands of South African businesses, offering real insight into lead attribution, and providing tangible RPI data.

 

But there’s so much more to call tracking than simply tracking calls.

With this one feature, you can also:

Record your calls

Generate Missed Call notifications

Send SMS notifications to missed callers

Generate lead notifications and receive automated reports

Create records of call details and make links to the call recordings available on demand