Published in terms of Section 51 of the Promotion of
Access to Information Act 2 of 2000 (“the Act”)
This information manual (“Manual”) provides an outline of the types of records held by
Admeter South Africa (PTY) Limited trading as Logimeter( “Company”) and
explains how one may submit requests for access to these records in terms of the
Promotion of Access to Information Act 2 of 2000 (“PAIA”, “Act”) and Process your
Personal Information in terms of the Protection of Personal Information Act 4 of 2013
This Manual has been prepared in accordance with Section 51 of the Act, giving effect
to everyone’s constitutional right of having access to information held by private sector
bodies (i.e. companies) or public bodies (i.e. Government institutions) where such
access is needed for the exercise and/ or protection of the requester’s rights; this
Manual aims to facilitate requests for access to the relevant or applicable records.
Admeter South Africa (Pty) Ltd is a private company incorporated in terms of the company laws of the Republic of South Africa. Admeter South Africa (PTY) Limited trades as Logimeter.
Logimeter is a leading provider of inbound and outbound call tracking solutions and conversation analytics.
Products/ Services provided by Logimeter include (use links for more detailed descriptions of
Logimeter services are developed mainly for the following types of clients:
Logimeter maintains records on the following categories and subject matters. Please note that recording a category or subject matter in this Manual does not imply that a request for access to such records would be granted. All requests for access will be evaluated on a case by case basis in accordance with the provisions of PAIA and POPIA. Please further note that the below listed records are not exhaustive.
Logimeter may possess records pertaining to other parties, including without limitation contractors, suppliers, subsidiary/ holding/ sister companies, joint venture companies and service providers. Alternatively, such other companies may possess records that can be said to belong to Logimeter.
Section 39 of POPIA establishes the Information Regulator and section 40 identifies the functions of the Information Regulator. The Information Regulator is responsible for monitoring compliance with POPIA and PAIA and is tasked, amongst other powers, duties and functions, to handle complaints about the protection of Personal Information and access to information held by Logimeter. For complaints or general enquiries contact the Regulator using the contact information under 5.7.2 above.
A data subject, having provided adequate proof of identity, has the right to –
STEP 1: The following steps must be considered before submitting a request:
Please note that Section 7(1) of PAIA states that:
STEP 2: Does the information requested exist in the form of a record?
STEP 3: Is the document in the possession or under the control of Logimeter?
The provisions of the Electronic Communications and Transactions Act 2002 (ECT Act), are applicable to all forms, records, documents or any information, which are electronically communicated.