Access a call recording from downloaded xTracker call data

Go back to Logimeter Customer Care

Click play to view the demonstration

Steps:

  1. Select Call Tracking in the left hand panel
  2. Select the download button in the middle panel
  3. Wait for the spreadsheet to download
  4. Select and open the downloaded spreadsheet
  5. Go the column with "url" as heading and choose the link for the call you want to access
  6. Copy the url by pressing ctrl+c (⌘+c on a Mac)
  7. Go to your browser (Chrome, Firefox)
  8. Place your mouse cursor in the address bar
  9. Press ctrl+v (⌘+v on a Mac)
  10. Press enter

Create an advert

Click play to view the demonstration

← Go back to Logimeter Help & Customer Care

Steps:

  1. Select Advert Tracking in the left hand panel
  2. Select the ( + ) button in the middle panel (to the left of the search bar)
  3. Complete the fields in the right hand panel
  4. Go to the right hand column and edit the advert details
  5. Select the save button

Generate a report containing only specific calls

Click play to view the demonstration

This is handy if you want to generate a very specific report, for instance only after hours calls, or calls from first time callers only.

Steps:

  1. Select Call Tracking in the left hand panel
  2. Select the Advanced Search button
  3. Select your filters of choice
  4. Click on the Search button
  5. Select Search