Call Manager
Automatically capture and digitise your entire sales call process for granular clarity and complete pipeline visibility
Around 95% of all inbound sales agents are still expected to manually enter details of their calls into a CRM system
There are two main problems with this:
Calls that don’t result in further action being taken are seldom, if ever, entered into the company’s CRM system.
Details of the calls that are entered are often incomplete because agents frequently don’t know important information such as where the caller found your number.
This not only affects your marketing department, which has little or no visibility into how well campaigns have performed, but also your sales department, which is left blind when it comes to knowing how many calls have gone unanswered or unconverted.
If you have a business that receives inbound sales enquiries, it’s time to automate and digitise your sales call process - no agent involvement is needed
And if you’re integrated with our API, it can simply drop seamlessly into your CRM system.
IVR Menu
Automatically greet callers and offer options so they’re routed correctly, answer FAQs, and address basic customer service issues. Messages and options are completely customisable to your preferences.
Ring Groups
Ensure callers’ needs are addressed as quickly as possible by routing calls to multiple agents simultaneously.
Customer Intent
Based on the initial menu option your prospective customer selects, you instantly know what their main reason is for calling. This is automatically captured on the system as metadata.
IVR Menu
Automatically greet callers and offer options so they’re routed correctly, answer FAQs, and address basic customer service issues. Messages and options are completely customisable to your preferences.
Ring Groups
Ensure callers’ needs are addressed as quickly as possible by routing calls to multiple agents simultaneously.
Customer Intent
Based on the initial menu option your prospective customer selects, you instantly know what their main reason is for calling. This is automatically captured on the system as metadata.
Agents’ Performance
Get complete visibility into which agents answer the most calls, and whether those calls resulted in further action being taken.
Post Call Agent Survey
Determine if the call resulted in a proposal, a meeting being booked, or any other outcome you want to measure. All survey questions are completely customisable.
Agents’ Performance
Get complete visibility into which agents answer the most calls, and whether those calls resulted in further action being taken.
Post Call Agent Survey
Determine if the call resulted in a proposal, a meeting being booked, or any other outcome you want to measure. All survey questions are completely customisable.
